Latest articles

Our latest thinking on the trends, challenges and ideas shaping the future of corporate digital communications

Below are some recent articles. A full library is available to Bowen Craggs clients.

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What recent advances in AI-powered search mean for trust, content and visibility

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 12 Feb 2026

At a recent Bowen Craggs Club event, Bowen Craggs CEO Scott Payton spoke with Nick Bowles, Managing Director at EMEA, and Priscila Garcia, SVP of Global Account Management at Coveo, about what has changed in AI-driven search, where companies are seeing results, and what corporate communicators should be focusing on now.

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What to know about Reddit and Wikipedia in the AI search age

Georgia Barrett. Georgia is a young white woman with long brown hair. She is smiling at the camera. Georgia Barrett | 27 Jan 2026

As corporate communicators are newly laser-focused on Reddit and Wikipedia, Georgia Barrett summarises everything you need to know...

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How Eni integrated AI search into its global website

Jonathan Holt. Jonathan is a white man with snort dark blonde hair. He is wearing a light collared shirt. Jonathan Holt | 14 Jan 2026

Italian energy company Eni’s AI search tool was one of the first to appear on a corporate website. Jonathan Holt speaks with Massimo Guarnieri, Digital Experience and Identity Manager, about how they did it, and what others can learn from their experiences.

Next generation report - a grey A4 landscape booklet with the headline "How the next generation is reshaping corporate digital communication. Summary report. Bowen Craggs & Co"

Exclusive studies into the now and next of corporate digital communications

Read more about our research

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Seven ways to optimise your corporate website for the new generation of AI browsers

Scott Payton. Scott is a white man with very short dark hair and a short beard. He is wearing glasses, a light jacket and collared shirt. Scott Payton | 19 Dec 2025

AI-powered web browsers fundamentally change how people experience the web. How should your corporate site adapt in response?

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What’s coming next for corporate digital communications

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Bowen Craggs consultants | 17 Dec 2025

Read seven key predictions for the year ahead, from the Bowen Craggs team

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How to excel at corporate digital communications in 2026

Jonathan Holt. Jonathan is a white man with snort dark blonde hair. He is wearing a light collared shirt. Jonathan Holt | 09 Dec 2025

At a recent Bowen Craggs event, we spoke with Neil Jordaan, Squad Lead – Corporate Web Platforms at Bayer and Bettina Fischer, Head of Digital Strategy & Experience at Henkel – two corporate digital communication team leaders who have been thinking deeply about how to meet the current moment and prepare for what’s ahead.

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Rethink TikTok – it could be your most dynamic channel yet

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 26 Nov 2025

Caterina Sorenti highlights the power of TikTok for corporate storytelling, and why you should consider getting active on the platform.

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How corporate digital teams are navigating a transformative moment

Georgia Barrett. Georgia is a young white woman with long brown hair. She is smiling at the camera. Georgia Barrett | 21 Nov 2025

Following a recent roundtable, Georgia Barrett examines how industry experts are keeping up with AI search, the future of the corporate website, and strategies for success in a polarised world.

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Five ways to win at AI search (and not become obsolete) 

Jonathan Holt. Jonathan is a white man with snort dark blonde hair. He is wearing a light collared shirt. Jonathan Holt | 28 Oct 2025

Jonathan Holt compiles a corporate digital communicator’s AI search visibility to-do list, based on the insights in our latest Index Snapshot report. 

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Six ways to build smarter on-site AI search

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 25 Sep 2025

Following our recent online event, Caterina Sorenti recaps the key takeaways from Silicon Labs and Siemens regarding their implementation of on-site AI search

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Optimising corporate social media for AI search

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 09 Sep 2025

Caterina Sorenti explains how to optimise your corporate social media channels for the AI search age

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On-site AI search: lessons from the pioneers

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 16 Jul 2025

Caterina Sorenti shares four examples of companies using on-site AI search in smart, user-focused ways.

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“Content is King”: navigating corporate communications in the age of AI

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 09 Jul 2025

Caterina Sorenti sat down with Colin Dobinson, strategic communications specialist with Equinor and former chief editor of Equinor.com, to talk about what it takes to build a resilient, trusted digital presence in 2025.

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Cutting through on corporate social media

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 17 Jun 2025

Make it count on your social channels. Following a Bowen Craggs Club event, Caterina Sorenti examines what leading brands are doing differently to stand out in audience feeds.

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ESG Under Fire: how to talk about sustainability without wrecking your reputation

Mary Austin is a young white woman with long fair hair and a nose ring. She is smiling. Mary Austin Harrelson | 13 Jun 2025

In this polarised era, Mary Austin Harrelson explains how to talk about ESG and sustainability in a credible way.

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Demystifying CSRD: what the new rules really mean for corporate communicators

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 05 Jun 2025

Caterina Sorenti shares six takeaways from our Club event with reporting expert Janice Lingwood.

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Beyond the grid: unlocking Instagram’s potential

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 21 May 2025

Caterina Sorenti explains the power of Instagram as a corporate storytelling tool

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Make your corporate website a reputation fortress

Scott Payton. Scott is a white man with very short dark hair and a short beard. He is wearing glasses, a light jacket and collared shirt. Scott Payton | 20 May 2025

From trade disputes to culture wars, 2025 is serving up a fresh, complex brew of reputational risks for all companies. Here are five steps to making your corporate website a powerful risk and reputation management tool.

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Sustainability storytelling – how to cut through in 2025

Georgia Barrett. Georgia is a young white woman with long brown hair. She is smiling at the camera. Georgia Barrett | 30 Apr 2025

Georgia Barrett highlights key takeaways from a recent roundtable on effective digital sustainability communications in today’s complex world

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Maximising YouTube: what corporate digital communicators need to know

Georgia Barrett. Georgia is a young white woman with long brown hair. She is smiling at the camera. Georgia Barrett | 31 Mar 2025

Georgia Barrett explores how corporate communicators can leverage YouTube for greater impact and engagement.

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What to know about new accessibility laws

Jonathan Holt. Jonathan is a white man with snort dark blonde hair. He is wearing a light collared shirt. Jonathan Holt | 24 Mar 2025

Following a recent webinar, Corbb O’Connor, Director of Accessibility Advocacy at Level Access, and Jonathan Holt break down the essentials of new accessibility laws in Europe and around the world.

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The AI search revolution: how should your company respond?

Georgia Barrett. Georgia is a young white woman with long brown hair. She is smiling at the camera. Georgia Barrett | 13 Mar 2025

Georgia Barrett provides key takeaways from our recent event featuring artificial intelligence search experts Charlie Marchant and Tim Cameron-Kitchen.

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Silence or strategy? Corporate communications in an age of uncertainty

Andrew Rigby. Andrew is a white man with short dark hair and a short beard. He is wearing an informal blazer and an open-necked collared shirt. Andrew Rigby | 06 Mar 2025

Andrew Rigby examines how corporate communications teams are adapting to an era of geopolitical uncertainty, shifting priorities and the growing challenge of staying silent.

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How to respond to the DEI backlash

Scott Payton. Scott is a white man with very short dark hair and a short beard. He is wearing glasses, a light jacket and collared shirt. Scott Payton | 18 Feb 2025

Scott Payton offers five tips for digital communicators struggling to balance polarising expectations about diversity and inclusion messaging.

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Create, measure and win with editorial planning

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 18 Feb 2025

Following an informal ideas-sharing session with clients about editorial planning for digital channels, Caterina Sorenti shares six strategies for creating content that drives real results.

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A new measure for success in corporate social media

Jonathan Holt. Jonathan is a white man with snort dark blonde hair. He is wearing a light collared shirt. Jonathan Holt | 28 Jan 2025

The Corporate Digital Communications Index now includes a metric focused squarely on helping communicators measure and improve their use of social media.

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In conversation with: Social media expert Sabrina Mohan

Georgia Barrett. Georgia is a young white woman with long brown hair. She is smiling at the camera. Georgia Barrett | 28 Jan 2025

What the changing social media landscape means for corporate digital communicators.

A screenshot of Google's AI overview for the search "What is Reckitts' carbon footprint?"

2025: seven vital trends for corporate digital communicators

Scott Payton. Scott is a white man with very short dark hair and a short beard. He is wearing glasses, a light jacket and collared shirt. Scott Payton | 11 Dec 2024

From rising crisis risks to emerging technologies, Scott Payton highlights the major shifts set to shape the communications landscape during the year ahead.

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Is your corporate website frustrating your investors?

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 27 Sep 2024

Investors are a priority stakeholder group. Can they find what they need on your corporate website?

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How Verizon opened up its employee communications to everyone

Georgia Barrett. Georgia is a young white woman with long brown hair. She is smiling at the camera. Georgia Barrett | 18 Sep 2024

Authenticity, transparency, and “inside-out” storytelling

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Innovation in sustainability governance at Novo Nordisk

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 15 Aug 2024

Video showcasing the outspoken members of the Sustainability Advisory Council conveys a strong impression of openness and honesty.

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Creative Corporate Storytelling

900X900 Imgs Haileyoconnor 04 Roundel Hailey O'Connor | 13 Aug 2024

What can you learn from the best in digital storytelling right now?

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Corporate search in the age of AI

Mali Perdeaux. Mali is a white woman with chin-length dark blonde hair and glasses, and wears a dark top with small flowers. Mali Perdeaux | 02 Jul 2024

Insights on the new Google AI Overviews from SEO expert Tim Cameron-Kitchen, founder of Exposure Ninja and author of "How to Get to the Top of Google”

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Analytics at a Turning Point

Jason Sumner. Jason is a white man with very short dark hair, a short beard and glasses. He is wearing a light jacket and shirt. Jason Sumner | 25 Jun 2024

Should you go along with Google or try something new?

A screenshot from mondelez.com of their ESG Data sheet

Progress not perfection

Georgia Barrett. Georgia is a young white woman with long brown hair. She is smiling at the camera. Georgia Barrett | 16 May 2024

Sharing your sustainability story on corporate digital channels

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Six ways to sustainably improve accessibility on your site

Jonathan Holt. Jonathan is a white man with snort dark blonde hair. He is wearing a light collared shirt. Jonathan Holt | 14 May 2024

Getting digital accessibility right will never be simple, but making noticeable progress could be easier than you think.

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Where in the Marketing-Communications Solar System is the Corporate Website?

Jason Sumner. Jason is a white man with very short dark hair, a short beard and glasses. He is wearing a light jacket and shirt. Jason Sumner | 29 Apr 2024

Communications would say the website is near the Sun. For marketing it often seems closer to Neptune. Does the perception gap matter, and what can you do to shrink the space in between?

Image shows people walking on the spiral staircase of London City Hall with views of the Thames through the diamond shaped windows. A slate-blue colour wash covers the image. Indicates Serving customers.

How not to annoy customers on your corporate website

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 22 Mar 2024

Customers are the second largest visitor group arriving on corporate websites, according to Bowen Craggs visitor research. What are their top concerns and complaints?

Shell's 'Accessibility' site features a visual of a man holding a phone and a text box with information about Shell's accessibility endeavours.

In Conversation With: Accessibility Expert Joe Chidzik

A white ampersand in a grey roundel. This team member has requested that we do not share their face online. Caterina Sorenti | 26 Feb 2024

Joe Chidzik, Accessibility and Usability Consultant at AbilityNet, talks to Bowen Craggs about the importance of your end users, the social model of disability, overlays, and ways to make PDFs compliant.

Cutting through

The podcast for corporate digital communicators

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Series 2 Episode 3: In the AI age, is authenticity enough?

Jonathan Holt. Jonathan is a white man with snort dark blonde hair. He is wearing a light collared shirt. Jonathan Holt | 27 Jan 2026

As AI-generated depictions begin to look all but indistinguishable from the real thing (even when they’re untrue), what are the authenticity signals that can mark your own information out as genuine and believable? We explore the contours of authenticity and trust – and offer practical advice on how corporate digital communicators can cut through.

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Series 2 Episode 2: A digital sustainability sense check

Jonathan Holt. Jonathan is a white man with snort dark blonde hair. He is wearing a light collared shirt. Jonathan Holt | 22 Dec 2025

You’ve probably heard that if we work together to make digital communication more sustainable, those efforts can have a real impact. But do you have a plan to make that happen, where should you begin, and is it even possible in a time of AI and its famously energy gobbling footprint? In this episode, Jonathan Holt and Scott Payton speak with Tim Frick, renowned expert in the field of web sustainability, to find out.

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Series 2 Episode 1: A brave new world for corporate digital comms

Jonathan Holt. Jonathan is a white man with snort dark blonde hair. He is wearing a light collared shirt. Jonathan Holt | 26 Nov 2025

As the AI search era speeds ahead, corporate digital is in the spotlight (and on senior leadership’s agenda) like never before. So, how can you wield this new influence with confidence, and what’s next for the corporate website?

Podcast episodes