Meet the Bowen Craggs team
David co-founded Bowen Craggs in 2002, six years after establishing the London-based publishing and consultancy business Net Profit. In 2004 David was named one of the 100 most influential Britons in the internet’s first decade. David was twice named UK national newspaper industrial journalist of the year during his seven years as industrial editor of The Independent on Sunday. He was also energy editor of The Independent and had a long-running twice-monthly column on websites for the Financial Times.
Senior Consultant, Head of Knowledge Management
Mali is responsible for ensuring that our clients get the knowledge and insight they need from the Bowen Craggs Index. She joined Bowen Craggs & Co as its first analyst and researcher, and is now also our specialist in serving jobseekers and employees online. Before joining Bowen Craggs, Mali was internet manager for the online corporate presence of Arup, a major international engineering and technology services consultancy. She has also worked in IT recruitment, as a multi-media executive for a UK agency.
Chief Commercial Officer
Dan is responsible for Bowen Craggs’ global sales and marketing strategy. He joined after 12 years as an internet entrepreneur. In 1993 he founded a software company that developed operational online risk management tools. Eight years later he founded a leading enterprise-class web analytics software company. Both companies had successful exits for Dan and his venture capital investors. At Bowen Craggs he has expanded the company’s client base to include more than 50 Fortune Global 500 corporations and added a range of quantitative measurement services to Bowen Craggs’ portfolio.
Karen Le Marquand
Senior Consultant, Head of Digital
Alongside her work for clients, Karen is responsible for the Bowen Craggs brand and for the development of our digital products and estate. She joined after extensive experience working in digital media in Italy and the UK, including as an account director for agencies such as Deepend, Ogilvy and Syzygy and for clients from industries including automotive, charity and financial services, among many more. She has also worked on projects that include major web builds, e-ticketing and digital marketing campaigns.
Senior Consultant, Head of Strategic Projects
Jonathan has more than 20 years of experience working across corporate communications, editorial and marketing. Jonathan was managing editor of bp.com from 2004 until 2006. He has also held in-house communications roles at BT and Dow Jones. During the internet boom years of the late 1990s, he was an editor at About.com, the information network that was later bought by The New York Times.
Head of Visitor Research
Helen plays a key role in the development of Bowen Craggs visitor research services and all aspects of their delivery. Previously Helen managed the web presence of the BOC Group, having initiated and led the successful relaunch of its corporate website.
Senior Consultant, Chief Executive Officer
As well as working for clients, Scott is responsible for ensuring that Bowen Craggs’ strategy is implemented, and overall financial management. Before joining Bowen Craggs, he was launch editor of pan-European investor relations magazine Real IR and editor of Business Voice, the Confederation of British Industry’s magazine. He has been writing about online communications since 1998, and conducting research and consultancy work in the area since 2000. Scott’s business journalism has appeared in publications including the Financial Times, The Spectator and The Independent. His research reports have been published by The Economist Intelligence Unit, KPMG, PwC and Freshfields, among numerous other organizations.
Head of Analytics
Andy has worked in commercial web development and consultancy since 1996. Originally from a production and design background, this has been broadened by technical consultancy in performance management and high availability systems; and then web analytics and usability. He understands the multiple aspects of large-scale corporate websites: business goals; operational implementation and support; and design and development. He uses his experience to help communications and technical teams understand each other and work together effectively.
Senior Consultant, Director of Editorial
Alongside his client work, Jason is responsible for the editorial across Bowen Craggs publications. As a member of the management team, he is responsible for ensuring that editorial output supports the company strategy and client needs. Jason manages the Index of Online Excellence and ensures that the underlying methodology is up to date and responsive to new trends. Jason joined Bowen Craggs after eight years at the Economist Group leading editorial and research projects. He has more than 20 years of experience as a consultant, analyst and business journalist in the UK and US, covering corporate communications, corporate social responsibility and knowledge management.
Philip advises the Bowen Craggs board on commercial and financial strategy. He is an angel investor and board advisor to a range of small unquoted businesses in the digital communications, technology and property industries. Philip started his career as an accountant with Ernst and Young, before moving into corporate finance and corporate turnaround roles. Philip led the buy-out of Wheel, the largest digital communications agency in London in the early 2000s. Since selling Wheel to LBi, (and then Publicis), Philip has worked with many digital businesses including, among others, ROEYE; Preloaded; Line; Skyron; The UX Agency; and MTM London. He also chaired the digital transformation specialist, Seren Partners, which was sold to Ernst and Young and renamed EY Seren.
Office and Finance Administrator
Denise is responsible for the day to day running of the office, managing all accounting activities, client invoicing and HR administration. She has more than 20 years of experience in cash management, reconciliations and customer service at global companies including HSBC, BNY Mellon and Worldpay.
Senior Consultant, Head of Consultancy
Andrew is responsible for ensuring clients get the best possible insight from Bowen Craggs, leading the development of our consultancy services and managing our client work. He previously worked for the company as an associate analyst and consultant. He has more than 15 years of digital communications experience, the last ten of which were in corporate communications on both sides of the client/agency fence. Andrew has worked with companies of all sizes in a variety of sectors, on all kinds of digital projects from corporate websites to social media to mobile strategy. He has also spent time in the digital sports world.
Head of the Bowen Craggs Club
Lisa is responsible for developing and managing the Bowen Craggs Club for online corporate communications professionals. Lisa previously worked at Shell as digital operations manager, where she led a large global team responsible for Shell.com, more than 100 country and business websites in 30 languages, analytics, search engine optimisation, taxonomy, accessibility, online standards and training.
Claire has a background in corporate communications and marketing for global technology companies in industries including factory automation, engineering consulting and consumer goods. After working in New Zealand, China, Costa Rica and the UK, Claire brings first-hand experience of the challenges faced by companies communicating with multiple audiences across borders and cultures. She brings particular experience in ensuring consistency of messaging across digital channels including websites, social media and intranets.
Head of New Business Sales
Tom is responsible for introducing Bowen Craggs to new organizations and markets. As chief commercial officer at ActiveStandards, Tom was instrumental in the sales, delivery and implementation of a market leading software-as-a-service digital quality management platform. Following a successful exit, ActiveStandards merged with Crownpeak, and Tom was a member of the leadership team for three additional years. During his time at ActiveStandards Tom developed extensive knowledge of website standards, and supported some of the world’s leading companies to manage the overall quality of their digital web estates, covering brand, search engine optimisation, usability and accessibility.
Before joining Bowen Craggs, Georgia gained a wide range of experience in marketing and corporate and strategic communications while working at a global financial PR firm, where she advised companies including PayPal, Alibaba, Zoom and Orange. There, she engaged in extensive media monitoring and undertook a range of profile-raising activities for clients, in addition to advising on best-practice ESG messaging and conducting research into what makes a successful investor relations site. Georgia has managed and created content for digital channels including blogs and social media, and has gained an in-depth understanding of how to communicate effectively online.
Client Relationship Manager
Natasha works with our clients to understand their goals and objectives, and highlights how their Bowen Craggs membership can support them in hitting them. Natasha has more than five years of experience supporting international clients on a range of software-as-a-service platforms. She has a track record of building and scaling customer success teams in growing businesses. Natasha’s laser focus on customer satisfaction ensures that our clients are in good hands.
Inese is responsible for Bowen Craggs marketing activities, with a focus on digital channels. She has over five years of experience, and most recently worked with a global construction and property consultancy, implementing digital marketing and communications strategies. Inese has an MSc International Marketing degree and is an Associate at The Chartered Institute of Marketing.
Editorial Research Executive
Liv assists our consultants with specific research requests, creating and adapting editorial content and updating the company website. Liv has previous experience in digital newsletter and content marketing, as a Customer Success Executive at an international market leader in automated TV and online advertising distribution, and as Senior Associate in Client Solutions for a B2B insight network in the financial services sector. She has an MA degree in Anglophone Literature and Linguistics and in Media Studies from the University of Basel, and lived in Switzerland until 2020.