Meet the Bowen Craggs team

Georgia opened Bowen Craggs' New York office in 2023 and leads the firm's US expansion. As a senior consultant, Georgia advises leading global organisations - including Target, Verizon, Sky, and Estée Lauder Companies - on measuring and enhancing the effectiveness of their corporate digital communications. She has co-authored research on corporate digital best practices, and helps shape Bowen Craggs' thought leadership. 

David co-founded Bowen Craggs in 2002, six years after establishing the London-based publishing and consultancy business Net Profit. In 2004 David was named one of the 100 most influential Britons in the internet’s first decade. David was twice named UK national newspaper industrial journalist of the year during his seven years as industrial editor of The Independent on Sunday. He was also energy editor of The Independent and had a long-running twice-monthly column on websites for the Financial Times.

Liv is responsible for planning and organising the Bowen Craggs events, both online and in-person. She also manages the online Club community on our private LinkedIn group, and oversees external communications. Liv has previous experience in digital newsletter and content marketing, and as Senior Associate in Client Solutions for a B2B insight network in the financial services sector. She has an MA degree from the University of Basel.

Dan advises the Bowen Craggs board on business strategy. From 2005 to 2023, he was Chief Commercial Officer at the company. Dan joined after 12 years as an internet entrepreneur. In 1993 he founded a software company that developed operational online risk management tools. Eight years later he founded a leading enterprise-class web analytics software company. Both companies had successful exits for Dan and his venture capital investors. At Bowen Craggs he expanded the company’s client base to include more than 50 Fortune Global 500 corporations and added a range of quantitative measurement services to Bowen Craggs’ portfolio.

Tom is leading the Bowen Craggs Sales and Marketing team. His team focuses on client relationships as well as introducing Bowen Craggs to new organisations and markets. He has extensive knowledge and experience in managing the overall quality of digital web estates as well as successfully leading sales, delivery and implementation of a market leading SaaS digital quality management platform. Tom’s commercial mindset, and focus on the bigger picture, has allowed the business to expand its portfolio and consider new and practical ways of working.

Philip advises the Bowen Craggs board on commercial and financial strategy. He is an angel investor and board advisor to a range of small unquoted businesses in the digital communications, technology and property industries. Philip started his career as an accountant with Ernst and Young, before moving into corporate finance and corporate turnaround roles. Philip led the buy-out of Wheel, the largest digital communications agency in London in the early 2000s. Since selling Wheel to LBi, (and then Publicis), Philip has worked with many digital businesses including, among others, ROEYE; Preloaded; Line; Skyron; The UX Agency; and MTM London. He also chaired the digital transformation specialist, Seren Partners, which was sold to Ernst and Young and renamed EY Seren.

Alongside her work for clients, Karen is responsible for the Bowen Craggs brand and for the development of our digital products and estate. She joined after extensive experience working in digital media in Italy and the UK, including as an account director for agencies such as Deepend, Ogilvy and Syzygy and for clients from industries including automotive, charity and financial services, among many more. She has also worked on projects that include major web builds, e-ticketing and digital marketing campaigns.

Jera is a Knowledge Transfer Partner (KTP) Associate with Bowen Craggs and the University of Essex. She focuses on developing customised explainable and generative AI tools to help automate and enhance key business processes within the company. Her background includes work on natural language processing, deep learning, model interpretability, and applied AI solutions designed to deliver measurable business impact.

Denise is responsible for the day to day running of the office, managing all accounting activities, client invoicing and HR administration. She has more than 20 years of experience in cash management, reconciliations and customer service at global companies including HSBC, BNY Mellon and Worldpay.

As well as working for clients, Scott is responsible for ensuring that Bowen Craggs’ strategy is implemented, and overall financial management. Before joining Bowen Craggs, he was launch editor of pan-European investor relations magazine Real IR and editor of a range of other business and technology magazines. He has been writing about online communications since 1998, and conducting research and consultancy work in the area since 2000. Scott’s business journalism has appeared in publications including the Financial Times, The Spectator and The Independent. His research reports have been published by The Economist Intelligence Unit, KPMG, PwC and Freshfields, among numerous other organisations.

Mali is responsible for ensuring that our clients get the knowledge and insight they need from the Bowen Craggs Index. She joined Bowen Craggs & Co as its first analyst and researcher, and is now also our specialist in serving jobseekers and employees online. Before joining Bowen Craggs, Mali was internet manager for the online corporate presence of Arup, a major international engineering and technology services consultancy. She has also worked in IT recruitment, as a marketing and multi-media executive for a UK agency.

Natasha works with our clients to understand their goals and objectives, and highlights how their Bowen Craggs membership can support them in hitting them. Natasha has more than five years of experience supporting international clients on a range of software-as-a-service platforms. She has a track record of building and scaling customer success teams in growing businesses. Natasha’s laser focus on customer satisfaction ensures that our clients are in good hands.

Andrew is responsible for ensuring clients get the best possible insight from Bowen Craggs, leading the development of our consultancy services and managing our client work. He previously worked for the company as an associate analyst and consultant. He has more than 15 years of digital communications experience, the last ten of which were in corporate communications on both sides of the client/agency fence. Andrew has worked with companies of all sizes in a variety of sectors, on all kinds of digital projects from corporate websites to social media to mobile strategy. He has also spent time in the digital sports world.

Caterina leads key client relationships, bringing clarity and practical insight to every project. She has particular expertise in accessibility, storytelling and social media, and is the Head of our editorial output, including editing our Substack. Prior to joining Bowen Craggs, she has worked in a variety of sectors, including advertising and journalism. 

Hermione leads the delivery of visitor research insights for clients, ensuring findings are translated into actionable recommendations. She also drives the design, implementation, and evolution of the company's Visitor Research survey, while overseeing data processing and preparation.

Her background spans quantitative research and consulting at Ipsos, as well as international experience across Asia and Europe. Skilled in extracting insights that inform strategy and decision making, she brings particular strength in communicating effectively with diverse audiences across digital channels.