The power of knowing what to ask

It’s amazing how much you can learn from a few well chosen questions. Our visitor research services are designed to improve visitor experiences, validate visitor profiles and dispel assumptions about who visits your corporate site.

Research is conducted online, in person, by email, on mobile devices and in as many languages as you need. We enjoy the best response rates we know of thanks to careful survey design and our smart presentation methods. We deliver results via tailored dashboards supported by our analysis and recommendations – to help you ensure your website meets the needs of your visitors, find trouble spots, prioritise fixes and measure improvement.

We also provide essential performance indicators essential for tracking trends in visitor satisfaction and brand perception. Our measurement framework can be expanded into a balanced scorecard of qualitative and quantitative viewpoints that will help you manage your online communications.

Find out more

Contact: Dan Drury, Partner 

e-mail : ddrury@bowencraggs.com phone : +44 (0)7786 707434