Bowen Craggs Index report 2021 - Web Meeting
Event presenters: Dan Drury and Jason Sumner
Date held: November 11, 2021
Time: 1400 GMT / 1500 CET / 0900 EST / 0800 CST
Upcoming Club Events
20 years of insights: What communicators can learn from the last two decades
Bowen Craggs is celebrating 20 years in digital communications with a look at the key milestones of the past two decades and the events that changed corporate communications forever. The societal and political changes that we’re witnessing now will have a profound effect on digital communications in the future.
Spotlight on: Serving customers
Like everyone else, corporate customers are increasingly willing to use digital channels to buy, to compare, to research, to train and complain. They also visit ‘about’ sections and other corporate areas to understand the company behind the products and services. We look at best practice principles for serving customers across all these scenarios in multiple sectors.