Our team

Our senior consultants harness a unique breadth of knowledge and expertise to help you improve your online communications channels

A source of experienced insight

We have been helping multinational companies to maximise the effectiveness of their digital corporate communications since 2002. Since 2007, we have published the Bowen Craggs Index of Online Excellence, which is renowned as the most credible ranking of the world's largest companies' online estates.

David Bowen

David Bowen

David Bowen

Life president

David co-founded Bowen Craggs in 2002, six years after establishing the London-based publishing and consultancy business Net Profit. In 2004 David was named one of the 100 most influential Britons in the internet’s first decade. David was twice named UK national newspaper industrial journalist of the year during his seven years as industrial editor of The Independent on Sunday. He was also energy editor of The Independent and had a long-running twice-monthly column on websites for the Financial Times.

Dan Drury

Dan Drury

Dan Drury

Executive commercial director, Partner

Dan is responsible for Bowen Craggs’ global sales and marketing strategy. He joined in 2005 after 12 years as an internet entrepreneur. In 1993 he founded a software company that developed operational online risk management tools. Eight years later he founded a leading enterprise-class web analytics software company. Both companies had successful exits for Dan and his venture capital investors. At Bowen Craggs he has expanded the company’s client base to include more than 50 Fortune Global 500 corporations and added a range of quantitative measurement services to Bowen Craggs’ portfolio.

Tom Golden

Tom Golden, Head of new business sales

Tom Golden

Head of new business sales

Tom is responsible for introducing Bowen Craggs to new organizations and markets. As chief commercial officer at ActiveStandards, Tom was instrumental in the sales, delivery and implementation of a market leading software-as-a-service digital quality management platform. Following a successful exit, ActiveStandards merged with Crownpeak, and Tom was a member of the leadership team for three additional years. During his time at ActiveStandards Tom developed extensive knowledge of website standards, and supported some of the world’s leading companies to manage the overall quality of their digital web estates, covering brand, search engine optimisation, usability and accessibility.

Lisa Hayward

Lisa Hayward

Lisa Hayward

Community manager

Lisa is responsible for developing and managing The Bowen Craggs Club for online corporate communications professionals. Lisa joined in 2017, having previously worked at Shell as digital operations manager, where she led a large global team responsible for Shell.com, more than 100 country and business websites in 30 languages, analytics, search engine optimisation, taxonomy, accessibility, online standards and training.

Jonathan Holt

Jonathan Holt

Jonathan Holt

Associate consultant

Jonathan has conducted benchmarking and consultancy work for Bowen Craggs since 2007. He has more than 20 years of experience working across corporate communications, editorial and marketing. Jonathan was managing editor of bp.com from 2004 until 2006. He has also held in-house communications roles at BT and Dow Jones. During the internet boom years of the late 1990s, he was an editor at About.com, the information network that was later bought by The New York Times.

Philip Hunt

Philip Hunt

Philip Hunt

Non-executive director

Philip advises the Bowen Craggs board on commercial and financial strategy. He is an angel investor and board advisor to a range of small unquoted businesses in the digital communications, technology and property industries. Philip started his career as an accountant with Ernst and Young, before moving into corporate finance and corporate turnaround roles. Philip led the buy-out of Wheel, the largest digital communications agency in London in the early 2000s. Since selling Wheel to LBi, (and then Publicis), Philip has worked with many digital businesses including, among others, ROEYE; Preloaded; Line; Skyron; The UX Agency; and MTM London. He also chaired the digital transformation specialist, Seren Partners, which was sold to Ernst and Young and renamed EY Seren.

Karen Le Marquand

Karen Le Marquand

Karen Le Marquand

Senior consultant, Head of digital

Karen is responsible for the development and maintenance of the Bowen Craggs Web Effectiveness database and company website. She joined in 2009, after extensive experience working in digital media in Italy and the UK, including as an account director for agencies such as Deepend, Ogilvy and Syzygy and for clients from industries including automotive, charity and financial services, among many more. She has also worked on projects that include major web builds, e-ticketing and digital marketing campaigns.

Helen Lindsay

Helen Lindsay

Helen Lindsay

Associate measurement consultant

Helen has worked with Bowen Craggs since 2007, playing a key role in the development of its visitor research services and all aspects of their delivery. Previously Helen managed the web presence of the BOC Group, having initiated and led the successful relaunch of its corporate website.

Denise McGrath

Denise McGrath

Denise McGrath

Office and finance administrator

Denise joined Bowen Craggs in 2015, with more than 20 years of experience in cash management, reconciliations and customer service at global companies including HSBC, BNY Mellon and Worldpay.

Andy McNair

Andy McNair

Andy McNair

Associate analytics consultant

Andy has worked in commercial web development and consultancy since 1996 and has been with Bowen Craggs since 2013. Originally from a production and design background, this has been broadened by technical consultancy in performance management and high availability systems; and then web analytics and usability. He understands the multiple aspects of large-scale corporate websites: business goals; operational implementation and support; and design and development. He uses his experience to help communications and technical teams understand each other and work together effectively.

Scott Payton

Scott Payton

Scott Payton

Senior consultant, Managing partner

As well as working for clients, Scott is responsible for ensuring that Bowen Craggs’ strategy is implemented, and overall financial management. Before joining Bowen Craggs in 2011, he was launch editor of pan-European investor relations magazine Real IR and editor of Business Voice, the Confederation of British Industry’s magazine. He has been writing about online communications since 1998, and conducting research and consultancy work in the area since 2000. Scott’s business journalism has appeared in publications including the Financial Times, The Spectator and The Independent. His research reports have been published by The Economist Intelligence Unit, KPMG, PwC and Freshfields, among numerous other organizations.

Mali Perdeaux

Mali Perdeaux

Mali Perdeaux

Senior consultant, Head of subscriber management

Mali is the first point of contact for Bowen Craggs Web Effectiveness database subscribers. She joined Bowen Craggs & Co in 2004 as its first analyst and researcher, and is also now a lead member of the team managing and developing its subscriber benchmark database. Before joining Bowen Craggs, Mali was internet manager for the online corporate presence of Arup, a major international engineering and technology services consultancy. She has also worked in IT recruitment, as a multi-media executive for a UK agency.

Claire Porteous

Claire Porteous, Consultant

Claire Porteous

Consultant

Joining us in 2020, Claire has a background in corporate communications and marketing for global technology companies in industries including factory automation, engineering consulting and consumer goods. After working in New Zealand, China, Costa Rica and the UK, Claire brings first-hand experience of the challenges faced by companies communicating with multiple audiences across borders and cultures. She brings particular experience in ensuring consistency of messaging across digital channels including websites, social media and intranets.

Andrew Rigby

Jason Sumner

Andrew Rigby

Senior consultant, Head of consultancy integration

Andrew is responsible for ensuring clients get the best possible insight from Bowen Craggs, by bringing together our benchmarking, measurement and consultancy services. He joined Bowen Craggs in October 2017, having previously worked for the company as an associate analyst and consultant. He has almost 15 years of digital communications experience, the last ten of which were in corporate communications on both sides of the client/agency fence. Andrew has worked with companies of all sizes in a variety of sectors, on all kinds of digital projects from corporate websites to social media to mobile strategy. He has also spent time in the digital sports world.

Jason Sumner

Jason Sumner

Jason Sumner

Senior consultant, Director of operations and editorial

Alongside his client work, Jason is responsible for the editorial across Bowen Craggs publications and manages the delivery of benchmarking and consultancy projects. He joined in 2014 after eight years at the Economist Intelligence Unit, where he was editor-in-chief of the Siemens Green City Index and was a frequent commentator on the technology and telecoms sectors. He has more than 20 years of experience as a consultant, analyst and business journalist in the UK and US, covering corporate communications, corporate social responsibility and knowledge management.

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