Channel proliferation can open up new worlds of ideas for enterprises to explore if they are bold enough to go where non-corporates have gone before, David Bowen says.
Best practice from JC Penney, Standard Chartered Private Bank, Esh Group, and Greenhill
Dividing to rule
Corporate information seekers are isolated and marginalised.
Standard Chartered Private Bank
Alternate ways to browse a document library elaborate what should be a simple process.
Leaving out windows
The effectiveness of an interactive organisation chart is weakened.
Inconsistency adds to the confusion of an exposed menu system.