David Bowen commentaries

In his regular columns for the Financial Times and ft.com, senior consultant David Bowen has pursued themes ranged from customer relationship management and career marketing to ‘ethical’ retailing and royal family sites. His collected Financial Times and ft.com columns from January 2001 onward are indexed by theme and available for viewing on this site.

You can access articles directly by selecting a link below.

  • How social networks contribute to regime change The internet and its new platforms were quickly credited with focusing world attention on the civil unrest in Burma. But how, precisely, were they and the material they generated used? And which had the most impact? asks David Bowen
  • How central banks cope with market demands The world’s central banks have a duty to serve two very different user groups – professionals and the public. Some manage it online with panache and some do not.
  • How to ride out a publicity disaster When the publicity from T-Mobile’s sponsorship of professional cycling turned sour the German phone company chose to engage with the issue on its website.
  • Why big sites are less than brilliant The people who run large web presences know their sites could be a whole lot better. So what’s stopping them doing something about it? asks David Bowen.
  • How travellers can now get to information on time Real-time information for travellers delivered in easily-accessed form has been a long time moving into the public realm. But now it may have found its medium.
  • How rival bidders impress their potential workforce When a company is the target of a takeover it is no longer just its senior executives who can diligently research the bidder. Any employee with an internet connection can check out its corporate sales pitch.
  • Why it’s time for a quick fix In 2007, website owners should resolve to get up to speed with the pace of broadband take up. One French carmaker is already well on the way.
  • What to be thankful that someone else did Here are some turkeys for Christmas: things to be grateful other people did on their websites (even if they’ve since corrected them).
  • How to un-supersize the big chains Will the web will destroy McDonald's, Starbucks and all the big chains? It won’t, but it might weaken their grip.
  • What ‘Web 2.0’ adds up to for businesses Easier to talk about than to understand, ‘Web 2.0’ is an attempt to make sense of the web’s new communality. For site owners this manifests itself as an extended web presence, parts of which are beyond their control.