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Thinking about building an online following

Even if ‘thought leadership’ is an outdated label, there are important reasons why digital teams are still being asked how to position their organization’s thinking online...

Found: search tools that really work

Showcasing search boxes on corporate websites is risky because internal search engines are usually so poor. It does not have to be that way, Scott Payton says.

Defying the 'whisperers' and leaps of faith

Jason Sumner shares five lessons from the 10th annual Bowen Craggs Web Effectiveness Conference.

CEOs should tweet - if they know how to

CEOs do not have to launch rockets to make their tweets interesting, David Bowen says.

IR in France - Who's top?

Scott Payton reveals our ranking of the best among France’s biggest companies for online investor relations, and what other companies can learn from them.

If we ignore ‘digital transformation’ will it go away?

What does digital transformation have to do with digital comms? Maybe nothing, and that might be ok, Jason Sumner says.

Why Americans make good online citizens

US companies do not feature highly overall among the world’s best online communicators, but there is still much to learn from those that are ‘doing good’ online, Jason Sumner...

Why 'noises off' can be the making of corporate online content

Going 'behind the scenes' at the company can make for compelling viewing and a more sympathetic audience, Jason Sumner says.

Why does Shell hide its arguments online, and how has storytelling come to such a bad ending?

David Bowen asks why Shell’s website buries arguments for the defence in Nigeria, and Scott Payton tells a sad tale about how over-use killed the ‘story’.